Shipping

How long will it take for order to ship?

In stock: In stock orders are shipped within 2-3 business days from date of order.

Pre-order: Please note the estimated shipping date on each individual product page. You'll see it below the "Add to Cart" button.

Shipping time may vary, as it is subject to flight availability and progress of customs clearance and aviation security check, etc. Shipping time depends on the country of delivery at shipping service selected: 

Standard shipping: 7-10 days from the dispatch date to arrive.

Express shipping: 2-3 days from the dispatch date to arrive.

If you're ordering multiple pieces and the status and shipping date of each are different, the order may be split in two or it may ship on the latest date.

Delivery details will be provided in your order confirmation email. *The estimated shipping timelines are listed above and do not account for any unforeseen delays on the courier's end.

Supported countries and international shipping*

PO box and Post office addresses are not supported for all countries.

Free international shipping is limited to countries found upon check out. *Supported countries and rates are subject to change and discounts without notice.

Do I have to pay duties and taxes?

If duties and taxes have been prepaid during checkout, you should not be responsible for any charges upon delivery. Should there be any charges on the delivery, we shall reimburse all in full upon proof of payment and the successful delivery of the package.

Australia Orders: Please note that we need to add a service tax (GST) to all orders from Australia in order for us to comply with Australian import tax laws. Please see the ATO website for more details.

Frequently asked question

Use this text to answer questions in as much detail as possible for your customers.

Can I change or cancel my order once placed?

Once an order has been placed we are unable to make any changes or cancel your orders. You can return your order once you have received it, please find further details in our Returns & Exchanges section.

Can I update my address once the order is shipped?

Should your address be inaccurate, please do contact us as soon as possible. We shall try our best to assist your needs. If the order is dispatched, we suggest you contact the courier directly as we are unable to guarantee successful delivery and are not liable for any lost packages.

Returns & Exchange

What's your return and exchange policy?

Returns and exchanges are permitted (excluding earrings for personal hygiene reasons and Engraved Products) within 14 days of the date the order was delivered. Please note that refunds will come in the form of store credit only.

Once a request for an exchange or return has been submitted, items must be received within 30 days (extended for COVID-19). Returned goods must be received in unworn condition and have no signs of wear or damage, in their original packaging (box and pouch included) with a proof of purchase. 
*Should the returned item not meet the above return guidelines, Fedoma has the right to deny a return and have the item re-shipped to customers. No oversized or large boxes will be accepted.

Can I cancel or return a pre-ordered item?

Items purchased during a preorder period are not eligible for a refund, store credit, or exchange. We also cannot cancel orders that are placed during a preorder period at any time before shipping.

How do I start a return?

Please send us an email at support@fedomajewellery.com requesting for a return or by visiting our returns center to submit a request for return.

Promotions, events and price matching

We understand that you might have purchased a product recently that has now been reduced in price. Unfortunately, we cannot refund you the price difference if this occurs. All sales and promotions are final.

Can't find what you're looking for?

Reach out to our Customer Service team, and we will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at support@fedomajewellery.com